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Warehouse Appliance Policy Statement: Warranty, Freight, Damages, Merchandise

Warehouse Appliance by Dynamx, Inc.

Policy Statements

Freight Damage

Your shipment is being transported via freight truck, and we wanted you to be aware of your rights and responsibilities as the end recipient (from here forward known as the "consignee").

There are a lot of things that can happen between the manufacturer and your delivery location; therefore we are asking you to do a very small amount of work to protect yourself, and us.

When your item is ready to be delivered, the freight carrier will contact you to arrange delivery. If for any reason your shipment cannot be delivered (including but not limited to an undeliverable address, no liftgate requested in advance, a responsible party is not available to sign for the shipment, or inability of the carrier to contact or otherwise arrange a delivery appointment with you), you are responsible for any return freight charges or storage fees incurred.

To ensure that you are receiving what you ordered, and in acceptable condition, the National Claims Council Regulations specify that you must inspect, examine, and inventory your shipment as it is unloaded. Freight shipments cannot be just left at the delivery location, therefore making and keeping your delivery appointment is highly important.

On arrival, inspect the shipment immediately for obvious signs of damage.
Any and all shortages and damages must be written on the Bill Of Lading or Freight Bill. Should you determine that any items are damaged or missing, you MUST note the item, the discrepancy, and the condition before you sign it! Then call the freight company to report any problems.

You should open cartons and containers.
If there is the slightest doubt that the merchandise is damaged (concealed or not) it must be noted on the Bill Of Lading or Freight Bill, or the liability to prove that the delivering carrier did the damage becomes your responsibility.

Do not be intimidated by the driver.
They cannot leave until the Bill Of Lading or Freight Bill is signed (regardless of how much in a hurry they are or how late they are). The carrier's driver should help you receive your shipment and answer your questions. While your driver is there, compare the pieces of freight you are receiving to your carrier's freight bill. When you've determined that the condition and quantity of your freight is acceptable, you can then sign the delivery receipt. The driver will provide you with a copy, taking the signed copy with them (as a delivery receipt). If one is not offered, request one, as is your right. The Bill Of Lading or Freight Bill is the only documentation of the condition of a shipment when it arrives at your location, and without this document, we cannot hold others accountable for items damaged or missing.

Your signature on the delivering carrier's freight Bill Of Lading (BOL) constitutes acceptance of the merchandise as is and in good order. If you do not inspect before signing you are, for all practical purposes, waiving the right to collect on a damage claim even if the damage is discovered later (known as concealed damage).

If there is discovered damage: if the box, crate, or merchandise is visibly damaged, refuse the delivery and contact us immediately to request a Return Authorization number so the merchandise can be shipped back to its origin at no charge. Please also notify us of the situation as quickly as possible so we can follow-up on our end to assist with any required procedures.

If there is concealed damage: although we strongly recommend inspecting the shipment prior to signing the delivery receipt, some still do not do so. If the consignee or their representative sign for the shipment, and then at a later time discover that there is some damage not noticed at delivery (called "concealed damage"), then a claim will need to be filed by the consignee against the freight company - as a shipment is technically the property of the consignee once it is loaded onto a freight truck, it is the consignees responsibility to pursue a damage claim for replacement or compensation.

In the event of concealed damage, it is vital that you immediately document and photograph (if possible) the packaging and the damage. You must keep the packaging. Do not move the item, but call the carrier and report the damage. They will begin a concealed damage claim and ask for an inspection. You must also notify us so that we are aware of the situation and can be of assistance if required. The inspector will determine if the damage was possibly carrier caused.

Please note: If the consignee has signed for the shipment indicating there was no damage noted at time of receipt, the consignee would then have to take up their claim with the freight carrier if concealed damage becomes apparent after receipt. Many people order products in advance of need, and wait until it is to be installed to finally check the condition of the product (sometimes weeks or even months have passed); in these situations, it is the consignee's sole responsibility to contact the freight carrier and pursue a claim.

Remember: in cases of concealed damage, you signed the document saying everything was OK; a report and a claim must be filed with the carrier immediately - the sooner concealed damage is discovered and reported, the better.

Additional points to consider:

  1. Whenever signing for freight, always write "SUBJECT TO INSPECTION"
  2. Whenever possible, inspect the freight before you sign.
  3. Note on the freight bill any obvious damage at the time of delivery (i.e. box corners crushed, tears, rips, slices, marks etc.); be specific.
  4. If you suspect internal damage, open immediately.
  5. Even if no damage is suspected, open the carton(s) within 24 hours and make a thorough inspection.
  6. After noting the freight damage on the bill of lading, you must call the carrier, and also notify us of a damaged shipment. We will ask you to fax us a copy of the bill of lading that notes the freight damage.
  7. Hold all damaged goods and their packaging materials, in the original location, for inspection by the carrier.

 

Further measures that may help in the claim process include the following:

  1. Taking digital photography of the damage. If possible, photographs of the equipment still on the truck will limit your liability.
  2. Report the damage to the carrier and request they start a claim. Preferably, the call should be made before the driver leaves the site. Then, notify us.
  3. Request an inspector.
  4. Keep a copy of the Bill Of Lading or Freight Bill noting the damage and the driver's signature.

 

It is the responsibility of the person that signs for received items to inspect and note any and all problems before the delivery person leaves. You have heard the term "FOB" (Freight On Board) - this term simply means that once the carrier picks up the material from the factory/supplier, the factory/supplier is no longer responsible for the material.

If you have someone signing the freight bill for you, for whatever reason, they are acting as your representative; you should inform them that they should check for missing or damaged items. If the freight is signed for without notating damaged or missing pieces, it is almost impossible to get the freight companies to take responsibility.

We realize this can be a time consuming process, but much of the hassle can be eliminated with prompt, well-documented action with the carrier.

We cannot be held responsible for freight damage that has been signed for or missing pieces not noted on the BOL; we will help you deal with the freight company, but you must call the freight inspector and you must file the claim. Ultimately, it is the Freight Company's responsibility to deliver the shipment in good condition, and it is the consignee's responsibility to inspect and sign for the products and notate any missing or damaged pieces.

Please note: Recent changes have been made to the National Motor Freight Classification (NMFC) rules regarding concealed damage notifications. As of Saturday, April 18, 2015 the National Motor Freight Traffic Association (NMFTA) has reduced the time shippers are allowed to report concealed damage to the carrier from 15 days to 5 days. This applies to all LTL shipments. This means that if you fail to report concealed damage within 5 days, it will result in your inability to file a freight claim with the carrier.

 

Freight FAQ's

Q. "My order is shipping via freight truck; what should I look for when it gets here?" 

A. Please note that freight shipments are delivered "curb-side", meaning that the driver is only responsible for delivery of the shipment to the property - not to the garage, or inside the location. Unfortunately, there are a lot of things that can happen between the manufacturer and your delivery location; therefore we are asking you to do a very small amount of work to protect yourself, and us.

We strongly recommend inspecting the shipment prior to signing the delivery receipt, but some still do not do so; to ensure that you are receiving what you ordered, and in acceptable condition, the National Claims Council Regulations specify that you must inspect, examine, and inventory your shipment, as it is unloaded.

  1. On arrival, inspect the shipment immediately for obvious signs of damage. Any and all shortages and damages must be written on the Bill Of Lading or Freight Bill. Should you determine that any items are damaged or missing, you MUST note the item, the discrepancy, and the condition before you sign it! Then call the freight company to report any problems.
  2. You should open cartons and containers. If there is the slightest doubt that the merchandise is damaged (concealed or not) it must be noted on the Bill Of Lading or Freight Bill, or the liability to prove that the delivering carrier did the damage becomes your responsibility.
  3. Do not be pressured or intimidated by the driver. They cannot leave until the Bill Of Lading or Freight Bill is signed (regardless of how much in a hurry they are or how late they are). The carrier's driver should help you receive your shipment and answer your questions. While your driver is there, compare the pieces of freight you are receiving to your carrier's freight bill. When you've determined that the condition and quantity of your freight is acceptable, you can then sign the delivery receipt. The driver will provide you with a copy, taking the signed copy with them (as a delivery receipt). If one is not offered, request one, as is your right. The Bill Of Lading or Freight Bill is the only documentation of the condition of a shipment when it arrives at your location, and without this document, we cannot hold others accountable for items damaged or missing.

 

Q. "When should I sign for the shipment?" 

A. Your signature on the delivering carrier's freight Bill Of Lading (BOL) constitutes acceptance of the merchandise "as is" and in good order. If you do not inspect before signing you are, for all practical purposes, waiving the right to collect on a damage claim even if the damage is discovered later (known as concealed damage). So, you should only sign for the shipment once you are satisfied with the condition of the shipment.

 

Q. "What if the shipment arrives damaged?" 

A. If the box, crate, or merchandise is visibly damaged, refuse the delivery and contact us immediately to request a Return Authorization number so the merchandise can be shipped back to its origin at no charge. Please also notify us of the situation as quickly as possible so we can follow-up on our end to assist with any required procedures. Please be aware that, as a shipment is technically the property of the consignee once it is loaded onto a freight truck, it is the consignee's responsibility to pursue a damage claim for replacement or compensation.

 

Q. What is concealed damage? 

A. Concealed damage is damage which you did not notice when you first accepted your shipment or was hidden from your sight.

 

Q. "What if I don't see any damage until after the freight driver has left and I have signed the BOL?" 

A. This must be reported immediately. If the consignee has signed for the shipment indicating there was no damage noted at time of receipt, the consignee would then have to take up their claim with the freight carrier if concealed damage becomes apparent after receipt. Many people order products in advance of need, and wait until it is to be installed to finally check the condition of the product (sometimes weeks or even months have passed); in these situations, it is the consignee's sole responsibility to contact the freight carrier and pursue a claim.

In the event of concealed damage, it is vital that you immediately document and photograph (if possible) the packaging and the damage. You must keep the packaging. Do not move the item, but call the carrier and report the damage. They will begin a concealed damage claim and ask for an inspection. You must also notify us so that we are aware of the situation and can be of assistance if required. The inspector will determine if the damage was possibly carrier caused.

Remember: in cases of concealed damage, you signed the document saying everything was OK; a report and a claim must be filed with the carrier immediately - the sooner concealed damage is discovered and reported, the better.

 

Q. "What if I have my neighbor sign for me because I am unable to be there for the delivery?" 

A. If you have someone signing the freight bill for you, for whatever reason, they are acting as your representative; you should inform them that they should check for damaged items. If the freight is signed for without notating damaged or missing pieces - regardless of whether you or your representative signed for it - it is quite difficult to get the freight companies to take responsibility.

 

Q. "Will you replace my order if it is delivered damaged and I sign for it?" 

A. We cannot be held responsible for freight damage that was signed for; we will help you deal with the freight company, but you must call the freight inspector and you must file the claim. Ultimately, it is the Freight Company's responsibility to deliver the shipment in good condition, and it is the consignee's responsibility to inspect and sign for the products and notate any damage.

 

Q. "If I order a very heavy item, will the freight driver deliver to wherever I need it on the premises?" 

A. In short, no. The freight carrier's responsibility is to deliver within the property line; once it has been delivered to the address supplied, and the Delivery Receipt has been signed, the driver has fulfilled their obligation. Freight will be unloaded at the delivery site immediately adjacent to the delivery vehicle only.

 

Q. "Will the freight driver take the shipment off of the truck for me?" 

A. The freight truck driver is only responsible for getting the shipment to the delivery site (please note that the shipment will be delivered only tothe property - not into the garage, or inside the location); if there are no means to remove the shipment from the truck at the delivery site and you did not have a liftgate service scheduled, the shipment may be returned to the freight carrier hub, where a different truck may be assigned for the delivery, which will incur additional costs that are the consignee's responsibility. If a lift gate was requested at the time the order was placed, then the shipment will be removed from the truck by the driver. However, if no lift gate was requested in advance, they are not automatically supplied. If delivery is attempted without the means to remove the shipment from the truck, you will be responsible for return freight charges and any storage fees incurred. The best way to avoid this is to request a lift gate when the order is placed, listed as an option for a nominal fee on the page where the item(s) were ordered.

 

Freight Carrier Limits

Dynamx, Inc. ships via LTL Common Carrier. Quotes, estimates, and invoiced freight services are not a guaranteed contract nor does it allow the consignee to hold Dynamx, Inc. liable or responsible for claims and/or the carrier's actions. All freight is delivered via tractor trailer equipment and delivery to the final destination is limited by the equipment and/or road conditions. Delivery times are only estimates and are not guaranteed. Dynamx, Inc. is not responsible for carrier limits outside the control of Dynamx, Inc.. The carrier tariff supersedes all quotes, estimates, and invoiced freight services provided by Dynamx, Inc.. Dynamx, Inc. acts as a third party to the customer/consignee and the invoiced freight service(s) is on the behalf of the customer/consignee. All sales are final. Freight is F.O.B. from our warehouses.

Merchandise Return Policy

All returns are subject to a 30% restocking fee and must be in original carton in new unused condition. All return freight and costs pertaining to return of merchandise must be prepaid and is sole responsibility of the customer. All items must have Return Merchandise Authorization prior to return.

Disclaimer

Specifications and images shown on this site are supplied by the manufacture and are subject to improvements and updates without prior notice therefore may not represent current updated models.

Warranty Policies

Refer to manufacturer warranty listed within the packaging of the product. As a supplement to the manufacturer warranty, Dynamx, Inc. offers free telephone service for any valid Dynamx, Inc. customer. Please have Sales Invoice, model and serial number in hand before calling. 

All EZ Freeze Refrigerators & Freezers have a free extended 24 month warranty on the cooling unit when purchased through Dynamx Inc. Couple this with the original 3/5 year limited warranty increases the warranty to 7 years. This offer is only valid when purchased through Dynamx Inc. Warranty covers any manufacturer defect. Free replacement cooling unit. Shipping and labor not included. "We don't try to up-sell you a warranty, we give it to you FREE!" How can we do this? Dynamx is a full service dealer. We not only service what we sell, but also repair other brands as well.

Propane Refrigerator or Freezer Warranty

Dynamx, Inc. honors original manufacturer warranties PLUS free telephone technical service for all Dynamx, Inc. customers for the life of the unit. Please have Sales Invoice, model and serial number in hand before calling. We will also work with your local repair serviceman in order to satisfy your situation. We realize our customers are usually "off the beaten path", so we extend our service "beyond the standard" for our customers.

Propane Refrigerator or Freezer Out of Warranty Service

Dynamx, Inc. offers free telephone technical service for all Dynamx, Inc. customers for the life of the unit. Please have Sales Invoice, model and serial number in hand before calling. We have parts on hand for repairs and in house repair service available. We will also work with your local repair serviceman in order to satisfy your situation.

Tax Free Sales

All sales outside the state of Arizona and shipped across Arizona state lines with an accompanying Bill Of Lading stating the out of Arizona delivery address are not subject to state sales tax. Within Arizona state sales are subject to 6.35% sales tax on items only. Shipping charges are exempt from sales tax.

 

 

We are the leader in off-grid appliances from propane to natural gas and solar.
Contact Warehouse Appliance for more information on any of our refrigerators, freezers, ranges/stoves, lighting,
and cooling products. We are your off-grid living experts!

 

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Review:
"We sure have enjoyed our EZ Freeze refrigerator over the past 3 years. It was troublesome and expensive to try to keep ice. We are very happy with our..." read more
- Janet & Bill
 
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"I can't praise Mike enough for going above and beyond in helping me with a thermostat issue for a propane refrigerator. There comes a point where most people would shrug..." read more
- Will Forest
 
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"Fast, knowledgeable and they know their product. ..." read more
- Eric Schwennesen
 
Review:
"This is my second purchase and these Dynamx guys have always done right by me: lots of help and personal service. Very friendly and helpful...." read more
- Beverly
 
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"Knew the answers to all my questions. Helpful, knowledgable, and made me feel like they were concerned. ..." read more
- Jim de Boer
 
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"Fast reliable service very helpful and knowledgeable. Even with the slightest problem they're right there to help. They sell products that they know perform exceptionally well. Thanks Guys!!!!..." read more
- Jeff Lensing
 
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"These guys are great! Helpful, knowledgeable,honest and they sell reliable products. Doesn\'t get any better than that...." read more
- Amrit
 
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- Lynne Toepfer
 
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- KURT
 
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- Linda Sheridan
 
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"excellent performance..." read more
- david reed
 
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"We received our refrigerator in less then 2 weeks. Everything was in perfect shape. It's very easy to set up and so much room inside. The customer service at the..." read more
- Shirley black
 
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"I was happy to find a ref close to me out here on the west coast, and have it delivered so quickly. It was nice working with mike. I wish..." read more
- ABE
 
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"Fridge was ordered it was early than expected. Gentleman was very patient with questions and issues with transaction. Fridge is great parent couldn't be happier! Thanks..." read more
- DAGE Andrade
 
Review:
"I purchased ez-frig for our camp site and it works excellent. Very inexpensive to run and looks great besides. A lot of good comments from our guest. Thanks Larry F..." read more
- Larry
 
Review:
"Purchased the item online after a call to their customer service. Very knowledgeable, answered all my questions clearly and provided information I did not know I needed. Shipping..." read more
- Terry Little
 
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"Great service. Fridge arrived quickly. Lots of help offered by owner to adjust a thermostat setting. ..." read more
- Joe
 
Review:
" Picked up my EZ-19 refrigerator yesterday. Came in without a scratch or ding. Already have it hooked up, running and full of food...." read more
- LEONARD
 
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"Great place to shop for items you need. Good selection and a great selection of items that are harder to find. I have purchased two items from here and both times..." read more
- James
 
Review:
"Great people to work with. Had an issue with delivery and they handled it perfectly. Thanks Mike...." read more
- Rob Long
 
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"Love this company. We don't live in the area so we couldn't pickup our appliances during normal company hours. Arrangements were made to be open early on a..." read more
- Mary Tyer
 
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"Best customer service ever... always can be a challenge doing business via website and phone but these guys rock... now we have a sweet fridge at the shack, thanks guys!..." read more
- team Piranha X
 
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"Thank you for being so knowledgeable on so many parts of off-grid living. You make buying your products quick and easy!..." read more
- Jonpaul
 
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"I am very pleased with my product, I would recommend this company....." read more
- Valorie faught
 
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"Shipped next day arrived here when expected in good shape. Mike is a class act by my estimation..." read more
- Doug
 
Warehouse Appliance By Dynamx 5 out of 5 based on 25 ratings.
Welcome to Warehouse Appliance - Your source for propane refrigerators and gas freezers
5 out of 5 stars We sure have enjoyed our EZ Freeze refrigerator over the past 3 years. It was troublesome and expensive to try to keep ice. We are very happy with our purchase.
Welcome to Warehouse Appliance - Your source for propane refrigerators and gas freezers
5 out of 5 stars I can't praise Mike enough for going above and beyond in helping me with a thermostat issue for a propane refrigerator. There comes a point where most people would shrug their shoulders, but Mike kept on AND responded to my questions promptly. Most propane appliances are priced within just a few dollars of each other. When you need service and help, especially if you live off grid, where a service call would be wicked expensive, that's when who you buy it from really counts. Mike was beyond outstanding; I live in Vermont, he's in Arizona, and we figured this out via email. I can't recommend him enough. Anyone is welcome to contact me directly about my experience. I don't have the time to troll or be a shill. I only write these when they really matter. It's a small payback for the help Mike gave me. Will Forest Montpelier, Vermont
Welcome to Warehouse Appliance - Your source for propane refrigerators and gas freezers
5 out of 5 stars Fast, knowledgeable and they know their product.
Welcome to Warehouse Appliance - Your source for propane refrigerators and gas freezers
5 out of 5 stars This is my second purchase and these Dynamx guys have always done right by me: lots of help and personal service. Very friendly and helpful.